Welcome to Eternal Doctors

FAQ’s

Below is a list of common questions, If what you are looking for isn’t here, please don’t hesitate to contact us.

After hours service

If you require medical advice after hours:

1. Call 000 if it is an emergency
2. Call our After Hours service on 13sick (137425)

Our closest hospitals are Prince of Wales hospital and Sydney Children’s hospital, both located on High St Randwick Ph: 9382 1111

Emergency Care

In any emergency, please call Emergency Services on 000.

Suggestions or complaints

We appreciate any suggestions about how to improve out service. You can provide up with feedback by filling in a feedback form in the waiting room, emailing info@eternaldoctors.com.au or call (02) 72005522 and ask to speak to the practice manager.

Interpreter Service

A phone interpreter can be provided if necessary. Please advise the language spoken and preferably give us a few days notice to organise an interpreter.

Reminder System

Eternal Doctors is committed to preventative healthcare. We may send reminders on occasion to offer you relevant preventative health services.

Privacy Policy

Your privacy is very important to us. All personal health information recorded by your doctor is safely stored and kept strictly confidential. Please read our full privacy policy at the link below.

Privacy Policy

Medical Certificates

An appointment to see a doctor must be made in order to be issued a medical certificate. Certificates cannot be backdated.

Repeat Prescriptions

We request that you attend for an appointment for a repeat prescription. If you have seen your doctor within the last three months you may be able to request it online for some medications. A fee of $20 will apply which is not refunded under Medicare. Two business days notice must be given for all prescription requests.

Online Prescriptions

Test Results

We recommend that all patients make a follow up appointment to discuss the results of any tests including blood tests and x-rays.

Parking

There is ample parking available on Frenchmans Rd and surrounding streets. Please pay attention to street signs as some areas are timed. The off-street parking adjacent to the practice is for the customers of Chambers cellars and the fruit and vegetable store only. We apologise for any inconvenience but ask you to use on-street parking only.

Repeat Referrals

If you have seen your doctor within the last three months and need a repeat referral to someone you have seen previously you may be able to request one from your doctor online. A fee of $20 will apply which is not refunded under Medicare.

Online Repeat Referrals

Exceptional primary care,
for everyday people

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